Need Help?
Contact our support team for assistance
We typically respond within 24 hours
Frequently Asked Questions
What file formats are supported?
PDF Converter supports a wide range of formats including PDF, DOC, DOCX, JPG, PNG, XLS, XLSX, PPT, PPTX, and many more. See the supported formats section below for a complete list.
Is my data secure?
Yes! Your files are processed securely and automatically deleted after conversion. We use industry-standard encryption and do not permanently store your personal files.
Why is my conversion taking a long time?
Conversion time depends on file size and complexity. Large files or complex documents may take longer. Ensure you have a stable internet connection for best results.
Can I convert multiple files at once?
Yes! You can select multiple files for batch conversion. This feature may be limited in the free version and unlimited in the premium version.
What's the difference between free and premium?
Premium users enjoy unlimited conversions, no ads, priority processing, and access to advanced features. Free users have daily conversion limits and may see advertisements.
How do I cancel my subscription?
You can cancel your subscription through your device's app store settings (App Store for iOS or Google Play for Android). The subscription will remain active until the end of the current billing period.
Supported File Formats
Convert TO and FROM these popular formats:
PDF
DOC
DOCX
JPG
PNG
XLS
XLSX
PPT
PPTX
TXT
RTF
HTML
EPUB
MOBI
SVG
TIFF
BMP
WEBP
GIF
PSD
And many more! The app supports over 100 different file formats.
Tips for Best Results
- File Quality: Higher quality input files produce better conversion results
- File Size: Keep files under 100MB for faster processing
- Internet Connection: Use a stable Wi-Fi connection for large files
- File Names: Avoid special characters in file names
- Document Structure: Well-formatted documents convert more accurately
Troubleshooting
Conversion Failed
If your conversion fails, try:
- Checking your internet connection
- Reducing the file size
- Trying a different file format
- Restarting the app
App Crashes
If the app crashes:
- Force close and restart the app
- Restart your device
- Update to the latest version
- Clear the app cache (Android)
Premium Features Not Working
If premium features aren't available:
- Check your subscription status in the app
- Restore purchases in the app settings
- Verify your subscription in your app store account
Contact Support
Still need help? Our support team is ready to assist you!
Email: proconverted@gmail.com
When contacting support, please include:
- Your device model and operating system version
- App version number
- Description of the issue
- Steps to reproduce the problem
- Screenshots if applicable